Click on GMS on the englandrugby.com website to the GMS sign on page and click on the Forgot Password link to enter your registered email address/es, or user name (if you know it) to receive an email link to reset your password. (Your Club Admin can advise you of both).
Please follow the instructions to enter your username (if known), or email address. You may need to enter all your possible email addresses you have. Tick the Captcha box to confirm you are not a robot and click on Reset Password.
You will be sent an email with a link to reset your password:
Click on the Red Reset Password link in the email to take you to Reset Password page. Please note passwords must be at least 8 characters long and contain an upper case character, a lower case character, a special character and a number.
You may see multiple usernames and will be requested to identify which of the usernames you wish to keep; this is due to previously having multiple accounts under these usernames, which have now been merged into one account. Once you have selected the username you wish to keep, the remaining username will be ‘blocked’ and you will need to use the selected username in order to log on. Please note: when selecting a user name, ensure you are selecting the username with the assigned permissions and roles you have within a club. If you are unsure of which of these have the assigned roles and permissions, please contact your club administrator or registrar.
Once you have changed your Password, you will be prompted to sign back into GMS with your new password and your username shown on your email notification which will land on your Personal Profile Dashboard (see What is my Personal Profile guide for further information).
After signing into GMS, you may be asked to verify your account if not done so already - see the guide How Do I Verify My Account.
**If after 48 hours and checking your email Junk/Spam and Deleted folders, you still haven’t received a reset email notification, then please note that there is a known issue with some email service providers delaying or blocking some bulk template verification emails such as password reset/account verification emails sent from GMS. These emails could be in your junk or spam folders, so please check in those folders.
If you have not received these emails after checking your other folders, then please see the article for Not Receiving Emails.
If this link has expired, then click on Forgot Password again to obtain a new link to reset your password.