If the booked course is more than 10 days before the start of the course, then you should be able to cancel this course via your GMS account and receive a refund back to the original card used, see the steps below.
Parents should be able to cancel courses and obtain the refund for courses booked through your account for any linked child accounts.
If you booked a course initially and you have been transferred onto a subsequent one, then please log a ticket via the Help Desk for the RFU Course administrators to investigate if a refund can be actioned for you.
Note refunds will take 3-5 working days to be refunded depending on your bank.
If you booked the course on vouchers, after you cancel the course the voucher will be returned to your account for you to use again. It will display under the ‘Activity’ widget on the personal profile dashboard, as per the screenshot below:
Courses with 10 days or less to the start of the course date may not be cancelled as per the booking terms and conditions. Courses that have already started and have more than one session to attend e.g ERCA or ERRA courses may not be cancelled after the first session has been attended. Please log a ticket on the Help Desk should you require further assistance with this.
To cancel a booked course over 10 days simply log into your GMS account and click on the Profile menu (circle icon) in the top right of the screen and click on the ‘Education’ Tab.
As a parent/guardian to cancel a course for a linked child, simply click log into your account and click on the child’s account under the ‘Friends and Family’ box on the left hand side of the dashboard; and then click on the ‘Education’ Tab and follow remaining steps as per below.
Then click on the ‘Cancel’ button to cancel the course – note please ensure this is correct as you will not be able to reverse this once the button has been clicked.
You will receive a blue banner confirming the cancellation was completed and will be refunded. The course now displays as ‘Cancelled’ status. You are able to book a new course again straight away. Click the ‘Back’ button to return to your dashboard and click on the ‘Find a Course’ widget or panel on your dashboard.
If you receive an orange banner than the course is 10 days or earlier, so you are not able to cancel the course yourself.